Michael Sterling
Why You Need a Catchphrase To Boost Your Career

Mastering a TED-like Talk   At some point in your career, you’ll likely be called upon to make a presentation to potential customers, superiors and/or colleagues. Your ability to be dynamic and persuade others could hinge on a catchphrase.   I’ve been viewing some fascinating videos on TED.com, scanning them for tips on how to […]

Why You Want to Achieve ‘Level 3 Conversations’

3 Levels of Conversations for Leaders   Leaders commonly rely on two types of conversations: telling and selling.   When telling, they try to clearly specify what employees need to do – Level 1 conversation. When selling, they try to persuade them with reasons for doing it – Level 2 conversation. Unfortunately, some leaders resort […]


Michael Sterling
What’s Your Conversational IQ?

Is there such a thing as conversational intelligence? And how important is conversational IQ? It could be that some leaders are naturally more adept at the art of conversation. It’s certainly true that we all could improve our ability to engage and influence others through conversations.   “Human beings are the most highly social species […]

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