Michael Sterling
Share What You Know with Who You Know (Here’s Why)

  Only you know what you know. That knowledge is a result of hard work, experience and even some hard life lessons. Knowledge is often held tightly – out of fear of giving someone else the upper hand. However, it’s important to share what you know with who you know.   Sharing your thoughts and […]


Michael Sterling
Mad or Glad? Conveying Emotions in Email

Remember verbal communication? Once upon a time, conversations were held in person and phones were used for talking and not texting. Alright, I admit I text and email as much as anyone. It’s how things get done in our fast-paced world. It’s also how messages are easily misunderstood. Ever wonder what your boss, client or […]


Michael Sterling
5 Ways to Tackle a Tough Conversation

  It doesn’t matter where you are in an organization – head honcho or entry level – everyone finds themselves face-to-face with sharing troubling news or asking difficult questions. Whether you need to tell your client a project is delayed; update your boss regarding a problem; ask for a pay raise or coach an underperforming […]


Michael Sterling
Simple Gestures to Say Thanks to Your Colleagues

  In honor of Thanksgiving and the holidays ahead, I want to say a heart-felt Thank You to all my professional colleagues and social media connections. It’s a pleasure to meet and work with so many accomplished individuals.   Like many offices throughout the U.S., we held a lunch to celebrate Thanksgiving as a team. […]


Michael Sterling
How to Pull the Plug on Passive-Aggressive Behavior

  I once saw a definition of someone who is passive-aggressive as “annoying turd.” I laughed. Then, I realized that humor is one of the best ways to pull the plug on passive-aggressive  behavior.   We all know at least one passive-aggressive person. When we come across a passive-aggressive person in the workplace, dealing with […]


Michael Sterling
Appealing to the Right and Left (And I’m Not Talking Politics)

  Your career can often rest on how well you communicate. The art of persuasion plays a primary role at work and in life. To make what you say impactful and memorable, you must speak to your listener’s right and left brain.   How can you craft a great presentation like those fascinating experts on […]


Michael Sterling
Why You Need a Catchphrase To Boost Your Career

Mastering a TED-like Talk   At some point in your career, you’ll likely be called upon to make a presentation to potential customers, superiors and/or colleagues. Your ability to be dynamic and persuade others could hinge on a catchphrase.   I’ve been viewing some fascinating videos on TED.com, scanning them for tips on how to […]

Scour Your Brain For An Inspiring Presentation

Presentation Secrets from TED Talks   If you’re a fan of TED.com, you probably remember the first time you viewed one of the company’s free 18-minute online presentations. TED Talks are truly inspiring. If you’re not yet familiar with them, you’ll find that their speakers provide jaw-dropping stories you’ll be talking about for weeks.   TED’s […]


Michael Sterling
When You Speak, Are You Being Heard?

  Our daily conversations have a remarkable impact on our careers. When you speak, are you being heard? Maybe not. I’m learning more about the fine art of leadership conversations in Judith E. Glaser’s book, Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results.   As leaders, the more we become aware of […]

Why You Want to Achieve ‘Level 3 Conversations’

3 Levels of Conversations for Leaders   Leaders commonly rely on two types of conversations: telling and selling.   When telling, they try to clearly specify what employees need to do – Level 1 conversation. When selling, they try to persuade them with reasons for doing it – Level 2 conversation. Unfortunately, some leaders resort […]

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